Care Network Cambridgeshire

Managed IT Support | Cyber Essentials | Microsoft Teams Voice

Care Network Cambridgeshire Logo

CARE NETWORK CAMBRIDGESHIRE

For the past 34 years, Care Network has grown to support clients across Cambridgeshire and Peterborough to maintain independence at home and connections with their local communities and services. Working alongside people to empower them to improve their health, wellbeing and happiness. The charity achieves this by providing:

  • Practical and emotional support in the home
  • Information and guidance to access community-based services and activities.
  • Assisting local communities to bring like-minded individuals together with new groups and activities
  • Wellbeing support to those with low to moderate anxiety or depression

 

THE CHALLENGE

We assisted with establishing the technologies best suited to secure and future-proof the charity. The team, comprised of employed staff and volunteers, also needed it to meet the practical demands of remote working.

The current infrastructure comprised of:

  • Physical servers containing all company data based at their head office
  • Mitel MiVoice 250 Small Business phone system based at their head office
  • Predominately older Windows 7 laptop devices
  • VPN connectivity between their local offices and head office to provide access to company data and Mitel phones
  • Majority of staff rotating between offices and working out in the local communities

As their IT and telecoms provider, we used our in-depth understanding of their working practices to design and implement the correct solution to suit their requirements.

 

THE SOLUTION

After further consultation, we presented a technical solution that improved on their recent Office 365 email migration, without impacting their day-t0-day operations.

It comprised of several milestones:

  • Project management and implementation of new Windows 10 laptops as part of the End Of Life decommissioning of existing Windows 7 devices
  • Auditing, compliance and delivery of Cyber Essentials Certification to highlight the charities proactive approach to cybersecurity and to demonstrate to the NHS and other major partners it’s paramount importance
  • Leverage the true freedom of working in any location by migrating their company file data into SharePoint 365
  • Modernising their telecoms using Microsoft Teams Voice, untethering each member from the telephony restrictions of their previous, on-premise-based phone solution
  • Decommissioning of their old, on-premise infrastructure once all data and services were in Office 365

 

THE RESULTS

Working with Care Network we were able to project manage and deliver all these solutions with minimal disruption at each milestone.

In addition to future-proofing the charity, we provided productivity and communications enhancements that work consistently across all devices and users.

It is perhaps this quality their team members now most enjoy – working untethered from any location, securely and safely accessing company data, resources – leveraging Teams Voice for telephone calls and video meetings.

 

THE TESTIMONIAL

Swiftcomm were so supportive with this major workstream. It was a considerable investment for the charity, which whilst was needed, caused feelings of concern that it would work smoothly and that we would realise the benefits to staff that we had envisioned. To this end, Swiftcomm enabled us to realise our vision and the whole process could not have gone smoother or better, thanks to their professional planning and support they gave. I honestly cannot recommend Swiftcomm highly enough, they are always supportive and proactive in everything they do for us, they are solution focussed and we know we are in the hands of an organisation who care about us getting the most out of our IT systems for the benefit of our staff and clients.

Susie Willis – Chief Executive Officer

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