Inbound

Inbound Solutions

Manage incoming calls with one of the best business call management systems

Gamma Inbound can help a small company route calls to out-of-hours numbers, or a large organisation needing to direct calls quickly and effectively to ensure customer service is always at the top of its game and business continuity is not affected regardless of the time of day. Gamma Inbound is an easy-to-use web platform with the functionality of a call centre, but without the cost or hassle, and is only available through trusted resellers like us. We can install, manage, and maintain what is one of the best business call management systems for you.

Managed IT Services
Managed IT Services

How do we help you?

Having an effective inbound calling strategy is important for any business to ensure your customers get the level of service they require at all times. Whether is it an unforeseen event that means your business phone systems are down for the day or a national holiday, having an automated process that can direct callers to a designated line where they can be assisted means you never miss customer calls and their customer experience stays the same.

Our inbound call management services mean that you can guarantee customer satisfaction and excellent customer service at all times, even outside of business hours.

First, we talk to you about what you need, the telephone system you currently use, and what you want from business call management. This helps us choose a Gamma package that’s right for you.

We help you install Gamma Inbound, but it’s very easy to use – thanks to the intuitive web-based interface. This lets you quickly set up tailored call plans and access a wide range of features.

And Gamma Inbound has an Interactive Voice Response (IVR) feature, so you can upload everything you need to automatically communicate with callers. With IVR, callers get call routing options and automatic announcements, such as notice of your opening hours or website address.

Choose us as your inbound call management partner

  • An account manager to look after you.

    An account manager will deal with Gamma on your behalf. He or she will also provide regular reports, and answer any queries about your business phone line.

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  • IVR means you never miss a call.

    IVR (Interactive Voice Response) means Gamma Inbound interacts with callers automatically. IVR lets you build and modify unlimited call plans according to business operating hours. You can also apply busy, no answer and network error diverts to avoid missed calls.

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  • Support that’s always there for you.

    We’re always here to help you with inbound call management questions. You can email, use webchat, or call - and you’ll be answered within five rings, guaranteed.

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Your inbound call management service questions answered

  • Why is call management important?

    Having an inbound call management platform means that you can always answer calls from customers, enhancing the customer journey and not risk affecting the buying cycle of any potential leads for your business. You can schedule call routing for out of hours and ensure there are no unanswered calls.

  • How do call management systems work?

    IVR (Interactive Voice Response) is a very simple process and means Gamma Inbound interacts with callers automatically. It acts as an inbound contact centre meaning your customers are always tended to out of hours and can offer as a great backup during busy periods when inbound call volumes are higher than normal. It offers a customisable inbound call management solution that has bespoke features to suit any business of any size.

Best business call management

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    Market-leading inbound call management system with a host of excellent features - including IVR – that’s easy to use and efficient

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    Never miss a call - or a potential sale - thanks to IVR

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    Customer support available whenever you need it