Managed IT Support
We deal with the hassle of IT support and maintenance for you
As managed IT support providers, we take the weight of IT support and maintenance off your shoulders. You’ll no longer need an army of technicians onsite to manage your systems and deal with problems – we do it all for you. Letting us look after your IT support takes the pressure of tech help away from you. We handle everything, so you’ll free up lots of time, money and resources that could be better used elsewhere in your business.
How it works
We handle the day-to-day operation, support and maintenance of your IT. We act just like an in-house IT service desk, so we’re there for you when you need us.
Years of experience in the IT industry means we know all the challenges and glitches you could face and can deal with them quickly and efficiently, protecting your company and ensuring you don’t lose time and money.
But we’re not just there to react when you hit trouble – our managed IT support technicians use remote monitoring software that provides a complete and constant overview of your systems, so we can see and deal with any problems as they arise. In fact, we’ll often spot and fix a glitch before you even realise it.
Our 24/7 service desk offers a world-class service day or night and by having our dedicated teams take care of everything with a bespoke service designed to fit your needs, we can mitigate potential business risks meaning no downtime hindering staff productivity.
What’s more, Swiftcomm is a recognised Microsoft Silver Partner for Small and Midmarket Cloud Solutions
Outsource to one of the UK’s leading managed IT support providers
Your own IT support account manager.
We pride ourselves on delivering outstanding quality of service and an enhanced customer experience. With Swiftcomm, you will have your own IT support account manager who will coordinate everything - monitoring your operation and helping you plan technical strategies to cope with expansion, or new commitments.
We won’t blind you with science.
Not everyone understands IT, so our service team avoid jargon and technical waffle. This makes it easier to get our point across and ensures we help you and your staff resolve any problems quickly and easily.
Managed IT support available 24/7.
When it comes to IT, you need a responsive service. Call at any time, day or night, and one of our IT support team will answer the phone within five rings - guaranteed. You can also use email and webchat.Call at any time, day or night, and one of our IT support team will answer the phone within five rings - guaranteed. You can also use email and webchat.
What is managed IT support?
Management of IT services includes several roles encompassing remote monitoring and management. These include cyber security services, such as detecting vulnerabilities and threats, and responding to incidents as well as configuration management for cloud service management.
What are the benefits of managed IT support services?
The main benefit is peace of mind. You don’t have to worry about managing your own IT infrastructure; instead, you can concentrate on what matters most: running your business.
How does managed IT support work?
Our professionals use solutions like remote desktop software, network monitoring, and vulnerability scanning to remotely monitor your IT infrastructure. When a problem arises, we are able to quickly identify and resolve it.
Who needs managed IT support?
Any business that wants to outsource its IT operations but does not want to relinquish control of its data centres. It’s great for businesses with understaffed IT departments that need additional assistance to handle a big number of servers.
Does working with managed IT support providers mean I no longer need IT staff?
Not necessarily, as many companies – particularly larger ones – have both managed IT support and an onsite IT team. But, by outsourcing your IT support to us, you free up your own staff from low-level, repetitive tasks, which enables them to focus on more profitable technology objectives.
How much does managed IT support cost?
Our managed IT support services are tailored to each individual client ‘s requirements. However, we provide competitive pricing, allowing us to deliver a high-quality level of service at an affordable cost.
How do I pay for your managed IT support service?
You pay one single monthly fee and then there are no other costs to worry about, which makes budgeting much easier. Obviously, how much you pay will depend on the size and nature of your business, as we provide bespoke IT support.
Do you ever need to be onsite?
In general, no – as we provide the vast majority of our IT support remotely. Mostly there is no need for us to be on your premises, and we don’t want to get in your way. Occasionally, there may be cause for our engineers to visit you, but when that happens we’ll get the work done as quickly as possible to avoid disruption.
A dedicated account manager on hand to help and guide you
Remote IT support that monitors your systems and fixes problems proactively
IT help desk available 24/7 to handle any questions and problems