Tel: 03333 200 222
Email: [email protected]

Managed IT Support

Managed IT Support is crucial for businesses, ensuring efficient technology infrastructure. We offer various IT services, including infrastructure, network support, cybersecurity, software support, and cloud services. Prompt technical issue resolution, optimised performance, and data security empower business ambitions to focus on core objectives and stay competitive in a fast-paced business world.

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Managed IT Support Services for Business

Managed IT support services offer businesses a complete outsourced IT service provider, enabling them to focus on core competencies while IT experts handle critical things like infrastructure, end-user systems, cloud services, and security around computer systems. Enhanced security and quick issue resolution reduce cybersecurity threats and downtime. Predictable monthly payments control costs and provide efficient resource allocation. Companies with a dedicated team managing various IT services ensure business continuity and success.

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Fully Managed IT Support

Fully managed IT support is a complete IT support package for your business. We specialise in seamless IT support, ensuring top-quality products and unparalleled customer service for companies of all sizes, focusing on key things like computer hardware and software support.

Count on us for dependable expert support, an efficient service desk, timely content updates, and competitive pricing. Our team of dedicated account managers is committed to maximizing your return on investment and delivering measurable results for your company's IT needs.


Remote IT Support

Remote IT support provides businesses with proactive 24x7 monitoring and management of their computer infrastructure. Skilled professionals detect and resolve potential issues swiftly, minimizing downtime. Tailored support and strategic planning align with specific business needs and goals.

Our experienced team offers customised solutions and guidance to make future improvements to your IT systems, boosting staff productivity and allowing companies to achieve business objectives. With continuous support, businesses can focus on their core business while entrusting their IT management to capable hands.

Managed Support Pricing

Swiftcomm believes in simplifying small business IT support by providing complete transparency. We understand that it can be frustrating having to reach out to IT service providers for pricing; therefore, in the interest of transparency, we have created three IT support plans to give you indicative pricing for end-user IT support.

Our IT experts are on hand to help you tailor these IT support packages to suit your business goals when you are ready to start a discussion.

cost per user/month - (1 devices per user)
Unlimited Remote Support
9-5 monitoring, security and patch management for all desktops, laptops, networking and core functions.
Premium Antivirus
Management for third-party suppliers/software
cost per user/month - (3 devices per user)
Unlimited Remote & On-Site Support
24/7 monitoring, security and patch management for all desktops, laptops, networking and core functions.
Premium Antivirus & DNS Filtering
Management for third-party suppliers/software
SaaS Backup - Backup O365 or G-Suite cloud
Secured Email & Web Gateway
Dedicated Support Technician & Account Manager
cost per user/month - (5 devices per user)
Unlimited Remote & On-Site Support
24/7 monitoring, security and patch management for all desktops, laptops, networking and core functions.
Premium Antivirus, DNS Filtering & EDR
Management for third-party suppliers/software
SaaS Backup - Backup O365 or G-Suite cloud
Secured Email & Web Gateway
Dedicated Support Technician & Account Manager
Cyber Essentials Audit & Certification
Mobile device management for Windows, iOS and Android
Password Manager with MFA and SSO
Darkweb Monitoring & Phishing Tests

All prices are in GBP with applicable taxes added at checkout.

"In 2022, it was revealed that 39% of businesses in the UK had suffered a cyber attack over the previous 12 months, with many facing a material outcome, such as loss of money or data"
GOV.UK - Official Statistics 2022

Why choose Swiftcomm as your trusted outsourced IT services provider?

Swiftcomm is a top-tier IT support provider, allowing you to outsource your all IT needs to one of the UK's leading service providers. Benefit from a dedicated account manager who coordinates everything while monitoring your operations and strategizing for expansion. Our 24/7 support teams are reachable via email, phone, and web chat.

Safeguard your business and keep your computer systems running seamlessly with Swiftcomm's trusted IT support solutions. Contact us now to explore how we can protect your company and ensure smooth IT operations.

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Jack Wong - IT Support

Dedicated Account Manager

The importance of a dedicated account manager can not be underestimated. An assigned representative ensures reliable communication and creates a strong bond with clients by delivering tailored and effective service.

This committed individual understands their customers’ needs, objectives, likes, etc., working alongside them to answer questions, provide advice and present solutions that offer the optimum IT support experience.


Responsive Service Desk Support

Businesses need a responsive IT service desk that is efficient at handling their queries. Our reliable service desk team provides quick assistance from experienced IT engineers to ensure minimal disruption to the company’s operations.

Support requests are quickly resolved by a competent support team who will guarantee to keep your business running smoothly.

What our customers say...

2 reviews from Swiftcomm's 5 star google review page.


"After initially supplying and managing our Voip telephone system a few years back, SwiftComm now manage our whole IT infrastructure. A very professional, responsive and friendly team of people throughout. Highly recommended."

starsSteve Miller - PDS Vision

"Swift have provided IT support to Care Network Cambridgeshire for 2 years, they have helped us change the way we work enabling everything to transfer smoothly from working in offices to working from home. They are incredibly responsive providing quick, helpful answers to issues faced by users. All our staff feel confident to raise issues knowing that they won't be baffled by tech-speak."

starsCheryl Lowe - Care Network Cambridgeshire

Why choose Swiftcomm as your managed service provider?

Outsource your IT needs to Swiftcomm, a top-tier IT support provider in the UK. Enjoy a dedicated account manager, 24/7 support through email, phone, and web chat, using various apps if necessary. Safeguard your business and ensure smooth IT operations with our trusted solutions. Contact us now to explore how we can protect your business and keep your systems running seamlessly.


Tailored IT support plans

Swiftcomm offers tailored IT support plans that cater to unique business needs. Our expert computer engineers develop comprehensive IT strategies aligned with objectives, ensuring security and compliance within your environment. Offering an IT audit to generate a strategy to make recommendations for improvements to your IT infrastructure. Access a broad range of services, including cloud migration and proactive monitoring. Benefit from cost-effective monthly payment options and trust Swiftcomm's experts for high-end IT support without in-house investment. Focus on your core business goals with confidence.


Trusted Cyber Security Solutions

Our trusted managed security service helps to secure businesses from cyber threats. Our cyber security security offers peace of mind and ensures sensitive data protection. Leveraging our expertise and Microsoft collaboration, we drive continuous improvement to defend against evolving cyber threats with advanced technologies and industry-leading practices. Our in-house team safeguard your data, intellectual property, and customer information, ensuring business continuity. Invest in our comprehensive security services to navigate the digital landscape confidently. Trust your IT partner to deliver service excellence and minimize risk.


Rapid Response Times

Our managed IT services prioritise rapid response times, ensuring quick resolutions for customer satisfaction. Our efficient service desk staffed with experienced technicians, advanced remote monitoring support technology, and proximity to our central England office enable timely assistance, minimizing disruptions to our clients' operations. Utilizing many a way to get in touch with the IT team, including apps that provide direct contact.


Proactive Approach

At Swiftcomm, we adopt a proactive approach to managed IT services, prioritizing security. We ensure clients' computers and systems are up to date with regular patching and use advanced security monitoring to detect and respond to threats in real-time. This safeguards data and ensures smooth business operations, offering peace of mind to our clients.


Fully Certified and Experienced Team

Our IT Support encompasses a highly accredited and trained squad with IT, communications, security, and business intelligence knowledge. Providing trusty and proficient help, we boast certified and well-versed personnel. We have extensive expertise covering all information technology needs, especially solving computer-related problems, amplifying safeguards, and accomplishing organizational objectives. Join us for an encompassing, good-value, and dependable IT partner.


Industry Leading IT Support Tools

Swiftcomm delivers exceptional managed IT services with industry-leading tools encompassing ITSM, RMM, and support tools. Their ITSM ensures quick resolution times and cost control, enhancing customer experience. The RMM tool enables proactive monitoring, identifying and resolving potential issues, minimizing downtime and maximizing productivity. Support tools provide transparency and effective service management aligned with clients' business goals. With their commitment to best-in-class tools, Swiftcomm drives business agility and exceeds customer expectations in IT support.

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Our technical support team are here to support your IT systems

Our fully managed IT services are customised to meet the unique needs of businesses. With our deep expertise, we provide fast, reliable solutions aligned with your goals. From network management to data security and cloud solutions, our expert team delivers efficient support tailored to your industry and business size. Even complex computer and app-related problems are handled by us effectively, ensuring that your business continues to run without any hiccups.

Count on us for proactive assistance, ensuring your technology infrastructure drives success in the dynamic business landscape. Our platform is designed to help manage your IT operations efficiently while our robust servers ensure durability and consistent performance. With our solutions, you can reach your business goals from anywhere.

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Swiftcomm IT Service Levels

15 Mins

Average response time


Customer Satisfaction


Average resolution time


Customer Retention


Call answer time


First Contact Resolution

Swiftcomm Office Locations

With a strong knowledge of local areas across the United Kingdom, we pride ourselves on delivering a tailored local service to businesses nationwide. Whether you need support for multiple sites or a single location, we’ve got you covered.

Frequently Asked Questions

Managed IT support is typically used by small and medium-sized businesses needing more resources, expertise, or time to properly manage their entire IT infrastructure.

Outsourced managed IT services offer specialised resources for managing an organisation's technology, including infrastructure, software, platform management, hardware maintenance, servers, network security, cloud computing solutions, storage systems and more.

By outsourcing your IT needs to a managed IT service provider, businesses can benefit from a wide range of customised services tailored to their specific business needs and budget. Additionally, with managed IT services, businesses can rest assured that their technology is constantly updated and maintained by an IT service desk without any hassle or disruption to their daily operations.

IT services providers offer a range of benefits to businesses, including reduced costs and improved performance. By outsourcing the IT operations to a managed service provider (MSP) you can realise significant operational savings, including improved reliability, scalability, security and flexibility of having an IT support provider.

Cost savings are achieved by leveraging the expertise of seasoned IT professionals who can quickly diagnose, troubleshoot and resolve problems before they become costly. In addition, MSPs often employ automation technology that greatly reduces the time wasted on manual processes and long-term contracts with a service level agreement that guarantees smooth operations for a known period of time.

Performance enhancements result from access to highly skilled technicians and the latest cutting-edge technology solutions tailored to the specific needs of a business. In addition, a managed service provider can monitor key system performance metrics such as latency, throughput and uptime every moment, providing proactive measures to ensure that IT platforms remain secure and optimised at all times.

Finally, a managed service provider can provide invaluable peace of mind. With an experienced team of professionals deployed to handle any technical issue, organisations are free to focus more resources on enhancing customer experience or developing innovative products and services.

IT support services help businesses by allowing them to offload the stress and complexity of managing their IT systems. Enhancing IT platforms, maintaining servers, cloud services, business continuity, and cyber security are all included within our service management at a fixed monthly fee. By partnering with a managed service provider, businesses can have confidence that their network and data security will be handled, freeing up resources and personnel time to focus on growing the business.

Additionally, a managed IT service provider can provide strategic guidance and consultation on where to invest in technology, plan for future upgrades and changes, perform a digital transformation or even identify potential cost-saving opportunities.

An experienced team of IT professionals will also be able to handle day-to-day technical issues quickly and efficiently, which would take much longer for in-house IT staff to investigate. By offering scalability and flexibility, fully managed IT services also allow businesses to pay only for the Support they need when they need it – removing any worries about having too few or too many people on the job!

Swiftcomm prides itself on its rapid response to IT issues, aiming to address them within 15 minutes. Our Service Level Agreements (SLA) lead the IT support industry and are designed based on coverage hours and priority to ensure efficient problem resolution. Over 95% of our customer support issues are resolved remotely with one phone call.

With a knowledgeable team and a dedication to exceptional customer service experience, Swiftcomm provides a comprehensive 360-degree managed IT services package. Our dedicated service desk is only a phone call away and delivers bespoke IT solutions, ensuring your business receives prompt, tailored assistance.

Yes, Swiftcomm is a Microsoft Silver partner.

As a Microsoft Silver partner, Swiftcomm has undergone rigorous training and certification processes to ensure that its team of experts has the necessary skills and knowledge to deliver top-notch services to its clients.

Another benefit of working with Swiftcomm as a Microsoft Silver partner is the access to exclusive resources and support from Microsoft. This includes access to the latest updates and innovations in Microsoft technologies, priority support from Microsoft's technical experts and access to a platform that caters to anywhere accessibility and robust servers.

Contact us today to learn how we can help you take your business to the next level.


Trusted by 100s of businesses


Uniquely tailored support approach


Outstanding customer service

We only partner with the best

We partner with industry-leading partners and vendors so we can bring you the latest technology.

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